jointogel Platform Privacy Notice

This page describes what we collect when you use jointogel and how we keep that data protected. We recognise that your privacy is important when you engage with our platform across football markets such as Liga 1, live-dealer tables, slot games, or esports coverage. Our approach is straightforward: we collect only what we need to verify your account, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with applicable law.

We undertake to handle your information with care and transparency. This notice sets out how we do so, what rights you have, and how to contact us if you have questions about your data on jointogel.

What we collect and why

We collect your email address, mobile number, and identity documents (passport or national ID) when you open an account on jointogel. These details allow us to verify who you are, comply with anti-money-laundering rules, and contact you about your account. We also record your payment history when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We do not store your full bank details or card numbers; our payment processors handle those securely.

When you use our platform, we log your IP address, browser type, and the games or markets you view. This helps us detect fraud, maintain system stability, and understand how our platform is used across Jakarta, Surabaya, Bandung, Medan, and other supported regions. We also track deposit and withdrawal requests so we can review them for compliance before processing.

Note: We do not sell your data to marketing companies. We share your information only with payment processors, fraud-detection partners, and authorities when law requires it.

How we use your data

Your email and phone number allow us to send account notifications—such as verification codes, deposit confirmations, or withdrawal status updates. We may also use your contact details to inform you about service changes or security alerts on jointogel. You can adjust your notification preferences in your account settings.

Your identity documents are kept in encrypted storage and reviewed only during account setup and if we need to confirm your identity later. We retain these records for the duration of your account plus a period required by local law, then securely delete them.

Payment history on jointogel is recorded for audit and dispute resolution. If a withdrawal request is delayed or contested, our team may review the transaction details with you. We keep these records for several years to support any investigations or regulatory inquiries.

Third parties and data processors

Our payment processors—including those handling mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions—receive your account email and transaction amounts. We use separate fraud-detection services that analyse your login patterns and betting behaviour to protect against account compromise. These processors operate under strict data-protection agreements and may store data on servers outside Indonesia. We are responsible for ensuring they meet our privacy standards.

We also share aggregated, anonymised data with our analytics partner to understand platform usage trends. No individual user is identifiable in these reports.

Your rights on jointogel

You have the right to request a copy of the data we hold about you. You can ask us to correct inaccurate information, delete your account and associated data after a reasonable retention period, or object to certain uses of your information. To exercise these rights, contact us via the details below. We will respond within 30 calendar days.

You may withdraw consent for marketing communications at any time by updating your preferences or replying to any message we send. Withdrawing consent does not affect our use of your data for account verification, payment processing, or fraud prevention.

Important: Our services are available only where local law permits. Your use of jointogel is subject to the laws of your jurisdiction. We may be required to disclose your information to regulatory authorities or courts if legally compelled.

Cookies and tracking

We use cookies to remember your login session and customise your experience on jointogel. These are stored on your device and allow us to keep you signed in as you navigate between football markets, live tables, or slot games. We also use analytics cookies to count visitor numbers and identify which pages are most used. You can disable cookies in your browser settings, though this may affect platform functionality.

Data retention

We keep your account data—email, phone, identity documents—for as long as your account is active and for several years after you close it, to support any future disputes or regulatory queries. Payment records are retained for at least five years. Cookies and session logs are deleted after 12 months of inactivity.

Contact jointogel

If you have questions about how we handle your data on jointogel, wish to exercise your privacy rights, or would like to lodge a complaint, please email us. We will acknowledge your request within five business days and work to resolve any issue. You may also contact your local data-protection authority if you believe we have mishandled your information.

This notice is effective from its publication date. We may update it if our practices change or if law requires it. Any material changes will be notified to you via email.